GENERAL TOPICS

Where is my order?

You can access your order status and history by signing in and viewing your account. You may also reach us for status updates at webshop@coschem.hr.

How do I change or cancel my order?

Please contact us within 1 hour of order placement via our customer service email webshop@coschem.hr. We will do our best to accommodate your request to change or cancel your order. Once an order is processed we regret that it cannot be changed or cancelled.

CANCELLED ORDER
Why was my order cancelled? We apologize if your order was cancelled. Please know that it can happen for a number of reasons including:
1. Incorrect billing address. This is typically your home address or location where the statement for your card is mailed. If you are using a freight forwarder, please enter your true billing address at checkout.
2. Limited stock availability.
3. Ordering from a country we do not service (including when traveling or visiting short term).
4. Please note: We are unable to reinstate an order once cancelled. You will need to revise and replace your order (if applicable) at www.fraktalbeauty.com

What if my order has already processed and the address is incorrect?

We advise you to please reroute your package through the carrier’s tracking page once shipped, usually in 1-3 business days after an order is submitted. Instructions on how to do this vary for each carrier and can be found below. Reroute options are only available online and are not available by calling the shipping company directly.

For any order with an incorrect address, we recommend checking your tracking information daily using the link provided in your shipping confirmation email.

PROMOTION CODES
What are the details surrounding your promotion codes? On occasion, Fraktal Beauty offers promotions that require a code for redemption. You can find information about our sitewide promotions listed at the top of the homepage of our site in the banner head (which will appear as a black bar with white text). If you click on this banner, you can check out the details for the current sitewide promotion to see if the items you are interested in are eligible, check the expiration of the promotion, and find out about any other terms and conditions. You may also want to sign up for our promotional emails by using the Sign up for Special Offers area, located in the bottom of the homepage, to ensure you don’t miss out on our exciting, email-exclusive offers. All offers and promotions are valid for set times and cannot be extended or applied to prior purchases. Rainchecks are not available for products that have gone out of stock or are out of stock during an offer. Promotional offers received on an order are not transferable for a future order, or valid towards exchanges. If your order is cancelled for any reason, any offers that were applied to that order, are not able to re-instated towards a new order if expired.

PRICE ADJUSTMENT
I noticed the price is lower today than yesterday when I placed my order. Can I get a price adjustment? We understand the desire to get the best deal on your favorite products! For this reason we regularly introduce new and exciting offers. Due to this, we are unable to match or adjust prices if the order is placed before a new offer is available. We outline these details in our email promotional notifications, as well as in our banner on the FraktalBeauty.com homepage.

Can I return or exchange an item?

If for any reason you are not completely satisfied with your Fraktal Beauty purchase, simply return the unused portion and we will be happy to remit your account for the amount of the purchase. If you prefer, you may exchange it for another item(s). If you wish to return or exchange an item purchased at FraktalBeauty.com, please go to our Returns & Refunds Policy for step by step directions.

Do you ship internationally?

FraktalBeauty.com is currently shipping worldwide.

Why is my favorite product discontinued? Can I still purchase it?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist you in finding a suitable alternative by emailing us at webshop@coschem.hr.

OUT OF STOCK
The product I want is out of stock. How can I purchase it? We apologize for the any future delays in restocking, and we certainly understand how frustrating it can be when you’re unable to purchase your favorite products. At this time, we are unable to place orders for products that aren’t immediately available. For this reason we do not offer backorders for out of stock products.

How can I get an ingredient listing?

If you would like ingredient information on specific Fraktal Beauty products, kindly contact our Consumer Care team at webshop@coschem.hr.

Can you send me samples?

Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice by contacting us at webshop@coschem.hr.

Do you test on animals?

At Fraktal Beauty, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing to deliver products of the highest safety and quality to our consumers. We do not test our products or ingredients on animals, or ask others to test on our behalf.

What should I expect if I purchase a “Pre-Order” item?

Pre-Order is the ability to reserve a product prior to its official launch date. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs.

When will I be charged for a Pre-Order purchase?

Fraktal Beauty does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

Can’t find the answer you are looking for?

Contact Us via email for assistance at webshop@coschem.hr.

DELETION OF USER CONTENT

If you wish to delete your user content, such as your ratings and reviews posting(s), on our website or in connection with our mobile applications, please contact us by email at webshop@coschem.hr and include the following information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our website and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to be delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 10 days to process your deletion request.

UNSUBSCRIBING FROM PROMOTIONAL EMAILS AND TEXTS
You can unsubscribe at the bottom of any promotional email you receive by clicking the “Unsubscribe” button. You will then be taken to the homepage where you want to click “Unsubscribe Me”. You should stop receiving emails within a couple days. To stop receiving text notifications from us, please reply to one of our texts with the word “STOP.” After you have sent that text you should no longer receive text promotions from us! We unfortunately do not have the option to adjust the frequency of promotional emails at this time.

Returns & Refunds

Return & Refund Policy

Updated at 2021-12-01

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Fraktal Beauty, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the Fraktal Beauty Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Fraktal Beauty and use the services.
-Service: refers to the service provided by Fraktal Beauty as described in the relative terms (if available) and on this platform.
-Website: Fraktal Beauty.”’s” site, which can be accessed via this URL: www.fraktalbeauty.com
-You: a person or entity that is registered with Fraktal Beauty to use the Services.

Return & Refund Policy

Thanks for shopping at Fraktal Beauty. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Fraktal Beauty. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Fraktal Beauty, you agree to the terms set forth below along with Policy.

If there’s something wrong with the you bought, or if you are not happy with it, you have 1 month to issue a refund and return your .

If you would like to return a product, the only way would be if you follow the next guidelines:

-The product has to be damage free, if we find any damage on the product we will cancel your refund immediately.

Refunds

We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Fraktal Beauty is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

Fraktal Beauty is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

-Via Email: webshop@coschem.hr